Common login issues and solutions

🚫 Common Login Issues and How to Fix Them

Having trouble logging into your mTalim account? Here are some of the most frequent issues users face — and how to solve them.

1. πŸ”‘ Forgotten Password

Issue: You can’t remember your password.

Solution:

  • Tap "Forgot Password?" on the login screen.

  • Enter your email and follow the link sent to your inbox to reset your password.

2. πŸ“§ Email Not Verified

Issue: You signed up but can’t log in.

Solution:

  • Check your email inbox and spam folder for the verification email.

  • Click the link inside to verify your email before trying to log in.

  • Didn’t receive it? Tap "Resend verification email" on the login screen.

3. ❌ Incorrect Email or Password

Issue: “Invalid email or password” error.

Solution:

  • Double-check for typos, especially uppercase letters or extra spaces.

  • Make sure you’re using the correct email used during sign-up.

  • If needed, reset your password.

4. πŸ“± Trying to Log in Before Email Verification (App)

Issue: App won’t let you in after sign-up.

Solution:

  • Open the verification email sent after sign-up.

  • Click the verification link, then try logging in again.

5. πŸ›‘ Account Not Found

Issue: You get a message like "User does not exist".

Solution:

  • Make sure you have actually registered.

  • If you’re trying to use a school email, ensure the school has added you to the platform.

6. 🌐 Trying to Use Social Login (Google/Facebook)

Issue: Trying to log in with Google or Facebook.

Solution:

  • Google login is supported. You can tap “Continue with Google” on the login screen to sign in quickly using your Google account.

  • Facebook login is not supported at the moment. Please use either your email/password or Google login.

7. πŸ”„ Logged in with Wrong Panel

Issue: Logged in, but can’t find your expected features.

Solution:

  • On the main page, make sure you tap the correct panel:

    • Student Panel

    • Teacher Panel

    • Parent Panel

    • School Admin Panel

8. πŸ”„ Using an Old Version of the App

Issue: Login not working or app crashes.

Solution:

  • Go to the Play Store or App Store and update the app to the latest version.

9. πŸ” Account Blocked or Deactivated

Issue: You are denied access.

Solution:

  • Contact your school admin or mTalim support to check your account status.

10. 🌐 Slow or No Internet Connection

Issue: App or site not loading.

Solution:

  • Ensure you have a stable internet connection before trying again.