Troubleshooting school join issues

Troubleshooting School Join Issues

If you're having trouble joining a school, here are the steps and recommendations to follow:

🏫 First, Contact the School Admin

• Before reaching out to mTalim support, we recommend you directly contact the school administrator of the institution you're trying to join.

• In many cases, delays or issues happen because the school admin hasn't reviewed or approved your request yet.

• You can find school contact details either on their public profile page in the app or on their official website (if listed).

⚠️ Important: mTalim is not responsible for delayed responses or inaction by school administrators. Please follow up with them directly if your request is pending.

🛠 Technical Issues? Contact mTalim Support

If you're facing a technical problem such as:

• You can’t find your school in the list,

• Your request keeps failing or shows an error,

• You are assigned to the wrong class automatically,

• You are unable to leave a school despite following the correct steps,

Then please contact mTalim Support:

• Use the Help section inside the app,

• Or visit our official website to submit a request.

Our support team will investigate the issue and help resolve it as quickly as possible.